How a Large Indian Public-Sector Bank Centralized and Transformed Litigation Operations at Scale

Managing litigation across branches, regions, forums, and with thousands of external counsel, created a complex operational challenge for the Central Bank of India. Bringing consistency and visibility to such a distributed legal function required more than digitizing case records—it required rethinking how litigation was managed across the organization. This case study explores how the bank worked with Provakil to build a more connected, governed, and scalable legal operations.